We accept returns within 14 days from the date you received your order (28 days for international orders). Sale items are non refundable, we only offer exchanges.
We ask that the following requirements are met;
Your item must be unused and in the same condition that you received it.
It must also be in the original packaging with all tags still attached.
Hygiene stickers must remain in all returned swimwear.
We do not accept any item with any indication that it was used.
For hygiene reasons, no refunds for any earrings or other jewellery used for piercings (except if faulty).
If you wish to return an item, please send us an email to firstname.lastname@example.org and we'll send you the returns information.
Returns postage cost is responsibility of the customer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Returns will be processed within 1-2 working days on receipt of goods.
A credit will automatically be applied to your credit card or original method of payment which can take up to 10 working days to show on your account due to varying processing times between payment providers.
The refund will be credited in the same currency as the original purchase. All refunds will be less the shipping fee which is a standard flat rate of £5 for UK, £15 rest of world.
If the purchase was made with a gift card, a new gift card will be issued via email.
The time it takes to receive your refund depends on the payment method or your credit card provider. Paypal will take 10-14 days to process the refund.
If your purchase was made with a promotional discount code, you will receive a refund only for the amount paid—that is, the amount charged after the discount was applied. Furthermore, the promotional discount code will no longer be valid.
If the purchase was made with a promotional discount code and is returned partially, you will receive a refund proportionately reduced by the value of the discount.
If you need to exchange due to the wrong size or the item is damaged, please send us an email at email@example.com and we'll send you the returns information.
We recommend you use a trackable service and keep the proof of postage, as we cannot be responsible for goods lost or damaged in transit.
Duty & VAT Paid Now is a one-off fee which we are unable to reclaim or refund if you return your purchased items.
International Returns: Please indicate on the package 'Returned Merchandise', for customs clearance purposes.